February 2022 - Present

Position Summary

Provides high quality customer service for diverse customers of all ages at assigned library location(s). Assists customers in gaining access to a wide variety of services, including, but not limited to, library accounts, public technology assistance, and readers’ advisory services. This position supports the library in providing direct customer service to all library customers.

 

Essential Functions

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• Delivers high-quality, customer-focused services to diverse customers of all ages.

• Works with customers in person, by telephone, and digitally.

• Communicates and applies the Library’s policies and procedures, addresses and assists in resolving customer concerns, incidents, and complaints.

• Prepares and maintains displays; updates bulletin boards, posters, and flyers.

• Performs routine circulation and customer account management duties (e.g. check in/out materials, shelving, process holds, library card registration, cash handling, and account inquiries).

• Provides basic reference and readers’ advisory assistance in person, online and other various formats.

• Provides hardware and software support for customer-accessed technologies, instructs and trouble-shoots customers’ access to databases and electronic collections.

• Provides assistance to customers to locate library materials in the building and online, promotes library services.

• Processes, sorts, and shelves library materials as necessary; maintains periodicals.

• Acts as Person In Charge, as delegated or scheduled.

• Assists with program support as directed by a Supervisor or Librarian.

• Participates on project teams and committees, as appropriate and within the scope of the position summary and essential functions.

• Routinely provides customer feedback to supervisors to ensure the customer’s voice and perspective is received and reviewed.

• Brings matters of public concern regarding waste, inefficiency, corruption, discrimination, and safety to the attention of Library Management.